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How We Handle Your Personal Data

At mayor79 login, your personal data belongs to you — we collect only what we need to run your account, process transactions via DANA, OVO, GoPay and QRIS…

Data collected: account + transaction onlyPayments: DANA, OVO, GoPay, QRISRetention period disclosed in fullRight to request data deletionContact: [email protected]
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mayor79 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Our privacy-support desk operates seven days a week, 07:00–23:00 WIB, covering all Indonesian time zones including Semarang and the eastern regions. Whether you need to request a copy of your stored data, correct an inaccuracy or ask us to remove your account record, we have three direct contact routes available so your request reaches the right team without delay.

Team online

Email Privacy Desk

Send a written request to [email protected]. Include your registered email and the specific data action you need — access, correction or deletion. We respond within 14 working days.

Live Chat — Privacy Queue

Open live chat inside your account dashboard and select 'Privacy Request' from the topic menu. A dedicated agent handles data queries daily from 07:00 to 23:00 WIB, not general support.

In-Account Data Portal

Log in, go to Account Settings, then select 'My Data'. From there you can download a summary of your stored profile fields and transaction references without contacting support at all.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Data protection at mayor79 login is operational, not just a policy statement. Each item below reflects a specific control that is active on your account from the moment you complete registration —…

Encrypted Storage

All personal fields — name, phone, email and linked DANA or OVO identifiers — are stored using AES-256 encryption at rest. Only authorised backend staff with a verified need can decrypt and read them.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. No advertising or third-party tracking cookies are placed without your explicit consent via the cookie banner.

Payment Data Isolation

Your GoPay and QRIS transaction references are stored in a separate, access-controlled ledger that is never merged with your profile data. Payment processors receive only the minimum reference needed to clear or reverse a transaction.

Retention Schedule

Active account data is held while your account remains open. Closed-account records are retained for 24 months to meet financial-record obligations, then permanently deleted from all storage environments.

Account Security Controls

Two-factor verification is available on all accounts and we recommend activating it from Account Settings. Failed login attempts trigger a temporary lock after five consecutive errors, protecting your credentials without requiring a support call.

Data Correction Rights

If any stored field is wrong — your name, phone number or linked wallet ID — email our privacy desk or use the in-account portal. Corrections are applied within 14 working days, and we send written confirmation once complete.

Your Privacy Questions Answered

Below are the questions our account holders ask most often about how their data is collected, stored and managed. If your question is not covered here, contact our privacy desk at [email protected] or use the in-account data portal available under Account Settings.

We collect your name, email address, phone number and the payment identifier you use — such as your DANA wallet or OVO number. We do not collect government ID unless a withdrawal verification step requires it under applicable rules.

We do not sell or rent your data. We share only the minimum reference data needed with payment processors — DANA, OVO, GoPay and QRIS — to complete your transactions, and with infrastructure providers who operate under strict data-processing agreements.

After account closure, your records are retained for 24 months to satisfy financial-record obligations that depend on local law. Once that period ends, all stored fields are permanently deleted from our active and backup systems.

Yes. Log in and go to Account Settings, then select 'My Data' to download a summary. Alternatively, email [email protected] with your registered email address and we will compile a full data export within 14 working days.

Email our privacy desk at [email protected] with the subject line 'Deletion Request' and include your registered email. We will action the request within 14 working days where local law permits and send written confirmation once complete.

We use session cookies for login continuity and analytics cookies for page-performance monitoring. You can manage cookie preferences through the banner shown on first visit. Disabling analytics cookies does not affect your ability to log in or make deposits.

Payment references are transmitted over TLS 1.3 and stored in an isolated ledger separate from your profile. Processors receive only the transaction reference required to process or reverse the payment — your full wallet details are never exposed to other systems.

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